Where Comfort Meets Convenience
Discover handpicked stays that blend luxury and practicality.
What Makes OpenStay Unique
OpenStay believes that every stay is the foundation of memorable experiences, ensuring comfort, connection, and a place to truly belong.
FAQ
We’re here to help answer any questions you may have. Here are some of the most common ones to get you started.
Once your booking is successfully completed, you’ll receive a confirmation email with your reservation details. This email serves as proof of booking and includes the hotel name, dates, guest information, and confirmation number. If you don’t see it, please check your spam folder.
Some hotels do not allow third-party platforms like OpenStay or Nuitee to collect certain mandatory fees (such as resort fees or local charges). These fees must be paid directly to the hotel upon arrival and are unfortunately out of our control.
If you ever see “IMPORTANT INFORMATION” on your booking, please open and review it carefully. Any additional fees payable at the hotel will be listed there so you are not surprised upon arrival.
In most cases, taxes are included in the total price shown at checkout. However, some local, resrots or city taxes may be collected directly by the hotel at check-in or check-out.
Any such charges will be disclosed in the booking details, please also be aware if you ever see “IMPORTANT INFORMATION” on your booking, please open and review it carefully. Any additional fees payable at the hotel will be listed there so you are not surprised upon arrival.
Cancellation and modification policies vary by hotel and rate type. Please review the cancellation policy carefully before booking.
If your reservation is eligible, changes or cancellations can be managed through your confirmation email or by visiting your bookings page.
Prices may vary based on availability, promotions, currency exchange rates, or special contracted rates offered through Nuitee’s global hotel network. The price shown at checkout is the amount you agree to pay at the time of booking, excluding any fees that must be paid directly to the hotel.
Any additional charges—such as resort fees or local taxes—will be clearly disclosed in the booking details. If you see “IMPORTANT INFORMATION” on your reservation, please open and review it carefully. All mandatory fees payable at the hotel will be listed there to ensure there are no surprises upon arrival.
This is rare, but if it happens, please contact our support team immediately with your confirmation number. We’ll work directly with the hotel and Nuitee to resolve the issue as quickly as possible.
Yes, most hotels require a valid credit card at check-in for incidentals, security deposits, or additional charges. This is required by the hotel even if your room has already been prepaid.
Check-in and check-out times vary by hotel. Standard times are usually listed in your booking details and confirmation email. Please review these carefully, as early check-in or late check-out may incur additional charges.
If you do not check in on your scheduled arrival date or need to change your plans, the hotel’s cancellation or no-show policy will apply. These policies are clearly displayed before booking and in your confirmation details.
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