The Short Term Rental Owner’s Guide to ChatGPT
Intro
ChatGPT can be a powerful tool to help STR owners run their businesses more efficiently, but most don’t know where to start with prompting. We’ve put together this guide to provide some tactical ideas & strategies including actual prompts that you can incorporate into your STR business today. If you don’t already have ChatGPT, you can sign up here
Before ChatGPT to be helpful, you need to teach it more about your business and your listings. Here’s how you can set that up:
How to train ChatGPT on your listings
Open up a new chat in ChatGPT
Change the title of the chat to your listing name or address
For each listing, create a comprehensive document with all of the information about your property, including:
Full description including amenities, wifi, nearby attractions, etc
Getting into & locating the property
Check in / check out info
Frequently asked questions from guests
Emergency info & contacts, etc
Use this prompt & enter into your chat:
I am going to teach you about my Short-Term Rental listing so that you can help me quickly answer support questions from guests staying at my properties. When I ask you questions, you must only respond using the information I have explicitly given you. Here is all the information you will need about this listing:
<< copy & paste the text of the doc you made in step 3 >>
You’re all set! You can now ask this ChatGPT questions as they come up from your guests. We recommend bookmarking the chat so you can easily find it.
Here are some prompts to get you started:
Guest Communication: ChatGPT can automate your communication, helping you to provide timely and professional responses to guest inquiries. Examples:
ChatGPT, how should I respond to a guest inquiring about the check-out time of my apartment?
ChatGPT, generate a polite response to a guest who wants to know if they can bring a pet.
ChatGPT, help me answer a question about the maximum occupancy of my two-bedroom rental.
ChatGPT, create a response for a guest asking about nearby tourist attractions.
ChatGPT, draft a reply for a guest requesting an early check-in.
Create Marketing Content: Use ChatGPT to produce captivating property descriptions and relevant blog posts.
ChatGPT, compose an engaging description for my three-bedroom mountain cabin with a fireplace, a fully-equipped kitchen, a spacious deck, and stunning mountain views.
ChatGPT, write a blog introduction about the best local attractions near my downtown apartment."
ChatGPT, craft an appealing social media post about a special discount for my lake house."
ChatGPT, create a captivating title and intro for my blog post on sustainable travel practices for guests.
ChatGPT, write an email newsletter highlighting the unique features of my city-center apartment.
Operational Efficiency with ChatGPT: ChatGPT can assist in operational tasks, like automating professional email and notification drafting.
ChatGPT, help me craft a friendly reminder email about the upcoming check-out time for my guests."
ChatGPT, create a welcome email for my guests who will be checking in tomorrow."
ChatGPT, draft a personalized thank you email for guests who just checked out."
ChatGPT, write a polite email addressing a complaint about a missing amenity."
ChatGPT, compose a promotional email for off-season discounts.
In conclusion,
We hope this guide was helpful, and we’d love to hear your success stories and any other smart ways you’re using AI in your STR business.
Happy STR-ing! 🚀
Rees Bayba, Cofounder at DirectStay
